Bsp21 Privacy Policy – User Personal Data Protection

This Privacy Policy describes how bsp21 collects, uses, stores, and protects your personal information when you use our online sports betting and casino platform in Malaysia.

Effective date: 1 January 2026

1. Information We Collect

Bsp21 collects various types of information when you register, log in, or use our platform. The types of information collected are as follows:

Account Information

When you register, we collect your full name, email address, phone number, date of birth, and login credentials. This information is required to verify your identity and allow you to access bsp21 services securely.

Payment Information

To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your chosen payment method, including bank account numbers, digital wallet details (GrabPay, Touch'n Go), and transaction records. We do not store full credit or debit card numbers in our systems.

Device and Browser Information

We automatically collect technical information including IP address, browser type, operating system, device model, access times, and pages visited. This data helps us identify technical issues and improve the overall user experience.

Cookies and Usage Data

The bsp21 platform uses cookies and similar tracking technologies to remember your preferences, maintain login sessions, and analyse usage patterns. You can manage cookie settings through your browser, though some platform features may be affected if cookies are disabled.

2. How We Use Your Information

Bsp21 uses the information collected for the following purposes:

Identity verification and account security – to ensure only authorised users can access their accounts.
Financial transaction processing – to handle deposits, withdrawals, and payments in RM accurately and securely.
Service delivery – giving you access to all Sports Betting, Live Casino, and other gaming features on the bsp21 platform.
Service communications – sending important notifications related to your account, transactions, and policy updates.
Platform improvement – to analyse usage data and improve overall platform design, performance, and user experience.
Legal compliance – to comply with applicable Malaysian legal requirements, including anti-money laundering regulations.

Bsp21 will not use your information for any purpose unrelated to the services you use without obtaining your prior consent.

3. Data Storage, Security and Sharing

Data Storage and Security

All personal information is stored on servers protected with SSL/TLS encryption. bsp21 employs strict technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of data.

Account and transaction information is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. Once the retention period expires, data will be securely deleted or anonymised.

Third-Party Sharing

Bsp21 will not sell or rent your personal information to third parties. We only share information in the following limited circumstances:

Payment service providers – to securely process deposit and withdrawal transactions in RM.
Regulatory authorities – when required by Malaysian law or a valid court order.
Technical service providers – who assist in platform operations, subject to strict confidentiality agreements.

All third parties involved are required to comply with data protection standards equivalent to those set out in this bsp21 Privacy Policy.

4. User Rights Over Personal Data

As a bsp21 user, you have the following rights regarding your personal information:

Right of Access – you may request a copy of the personal information we hold about you at any time.
Right of Rectification – you may request that we update or correct any inaccurate or incomplete information in your account.
Right of Erasure – you may request the deletion of your personal information, subject to applicable legal requirements and contractual obligations.
Right to Withdraw Consent – for information collected based on your consent, you may withdraw that consent at any time through your account settings or by contacting our support team.

To exercise any of the above rights, please contact the bsp21 support team by email at [email protected]. We will process your request within 14 business days.

5. Policy Changes and How to Contact Us

Privacy Policy Updates

Bsp21 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data handling practices or legal requirements. Users will be notified of any material changes via the platform. The updated effective date will be stated at the top of this document.

Continued use of the bsp21 platform after any changes take effect will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed about how we handle your personal information.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:

Support email: [email protected]
Through the FAQ for general enquiries.

This Privacy Policy is governed by and interpreted in accordance with the applicable laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA).

Thank you for reading the bsp21 Privacy Policy. Register an account today and enjoy a safe, secure betting experience in Malaysia.